All maintenance work form this weekend is now complete. Over this weekend we have been working on performance of the servers. If you do experience any issues please let us know by raising a ticket on the website. Instructions for this can be found at the right hand side.
Also this weekend we have fixed the issues surrounding in world currency. Apologies for the inconvenience and we are now putting steps in place to ensure this does not happen again.
With kind regards, The Haven Your World Team.
We are currently performing grid maintenance.
During this time the regions will be offline for short periods of time for the next 24 hours.
We are currently experiencing issues in world with the viewers displaying a -1H$ currency balance. This is a temporary issue and we are working to fix this.
ALL CURRENCY IS SAFE!!
All residents can check their current balance by logging onto your accounts at www.havenyourworld.com
Both the grid and website will be offline this evening for short periods of time due to unscheduled maintenance work. We do apologise for any inconvenience caused.
Update: All regions are back online, however we will be working more on the regions over the next 24-48 hours. Further updates will be available shortly before any expected down time of the grid.
We thank you for your patience during this time.
As some of you may be aware we have been working on the grid this weekend and making changes to the servers.
All the grid is now back online and log in enabled, if you do have any issues logging in please compete the following:
Step 1 – Press Windows and R on the keyboard – type cmd and click OK. – a black screen will appear – type in “ipconfig /flushdns” and press enter – you will get a success message – type exit – click enter.
Step 2 – Open you viewer which you use to access Haven Your World. Then go to grid manager. Ensure your URL for Haven is showing as: http://grid.havenyourworld.com:8002/ and click refresh grid URL.
If this does not work you can refresh the grid details by removing the grid in your preferences section of your viewer, then re-adding the grid. Full instructions on how to add the grid can be found here:
If you have any further issues please raise a ticket via the instructions at the top right of this page.
We thank you for your patience.
At present we are experience intermittent downtime on our host servers. We have investigated the cause which has lead us back to our host company but at the moment we are not receiving the service we would expect or need.
We have therefore started negotiations with a new hosting company and we are looking at transferring over this weekend. We are hoping all backups and transfer of data will be completed by Monday the 8th of August.
This does mean over the next few days we could experience some downtime on the grid but we are hoping to keep these to a minimum and have the grid running as much as possible until these issues are resolved.
We do apologise for any inconvenience caused during this time and we would like to assure you we are working hard to fix these issues.
The Haven Your World Team
We are currently working on implementing new back-up systems for the grid, mainly surrounding automatic daily back-up of all databases. Due to this some regions maybe offline for short periods of time.
Apologies for any inconvenience.
(Update 03/08/16) All system work complete. Grid online. Any issues please raise a ticket through our normal systems. Thank you for your patience.
Website and Regions all now fully back up, if you do experience any issues please let us know by logging on to your account at www.havenyourworld.com and raise a ticket via our support menu.
Thank you for your patience during this time.
We are currently investigating but for the moment the site and grid is offline.
Apologies for the inconvenience and we will be back up and running shortly.
All region restarts have now been completed.
As always if you do experiences any issues please log into your account at www.havenyourworld.com and navigate to Support > Ticket Support and raise a ticket. One of our support staff will then contact you as soon as possible to resolve any issues you many be experiencing.
Thank you as always for your patience during maintenance.